Cancellation & Rescheduling Policy

We understand that plans can change. Our goal is to be fair to both our customers and our small business.

If you need to cancel or reschedule your event, please contact us as soon as possible so we can work with you to find the best solution.

A deposit is required to reserve your event date and time. Deposits are non-refundable but may be applied toward a rescheduled event when eligible under this policy.

Customer Cancellations

Cancellations made 14 or more days before the scheduled event may apply their deposit toward a future event date within 6 months, subject to availability. Cancellations made less than 14 days before the event will forfeit the deposit.

No-shows and same-day cancellations are not eligible for refunds or credits.

Rescheduling

One complimentary reschedule is allowed when requested at least 14 days before the event date. Additional rescheduling requests may be subject to a rescheduling fee.

All rescheduled events are subject to calendar availability.

Weather & Road Conditions

Because Bend Splatter Company is a mobile business serving communities throughout Central Oregon, safety is our top priority.

If severe weather, unsafe road conditions, wildfires, road closures, or other safety concerns prevent us from operating safely, we will work with you to reschedule your event at no additional charge.

Decisions regarding weather-related cancellations will be made by Bend Splatter Company.

Cancellations

In the unlikely event that Bend Splatter Company must cancel an event due to mechanical issues, illness, emergencies, or circumstances beyond our control, customers will be offered:

• A full refund of any payments made, or
• The option to reschedule to a future available date.

Festival & Public Event Tickets

Tickets purchased for public events, festivals, or special pop-up experiences are non-refundable.

If an event is canceled by Bend Splatter Company, participants will receive a refund, credit, or transfer option.

Late Arrivals

Events will begin and end at the scheduled time. Late arrivals may result in reduced painting time. Refunds or discounts will not be provided for lost time due to late arrival.

Vehicle & Equipment Failure

Bend Splatter Company operates from a mobile event vehicle. While every effort is made to properly maintain our bus and equipment, unexpected mechanical failures can occur.

If Bend Splatter Company is unable to provide services due to a bus breakdown, mechanical failure, equipment malfunction, or any other issue that prevents safe operation, the customer will have the option to:

• Receive a full refund of all payments made, including any deposit paid; or
• Reschedule the event for the next available date that works for both parties.

Bend Splatter Company shall not be liable for any additional expenses, costs, damages, or losses incurred as a result of the cancellation beyond the refund of monies paid to Bend Splatter Company.

If the mobile bus becomes unavailable due to mechanical or operational issues, Bend Splatter Company reserves the right to provide services through an alternative setup when feasible. If an alternative setup cannot be provided, the customer will receive a full refund of all payments made, including the deposit.